1. Requirement Confirmation and Communication:
Our sales team receives the customer’s requirements and communicates with them to understand their specific situation and needs.
For example, we need to understand:
- What stage is the project currently in, is it design, civil engineering, or decoration?
- Are there any preferred brands, such as Midea, Daikin, Gree, or Trane?
- Is there a deadline for bidding?
- Where is the project located?
- Can we schedule a visit?
- Can CAD drawings of the project be provided?
- Are you the general contractor or the client?
2. Solution Development and Quotation:
Based on the customer’s requirements, our technical team and sales team jointly develop a suitable air conditioning solution for the customer.
For example, Provide a detailed quotation, including equipment costs, installation costs, etc.
3. Contract Signing:
After the customer is satisfied with the solution and quotation, sign the contract and pay the relevant deposit.
4. Equipment Procurement and Preparation:
our procurement team begins to purchase the required air conditioning equipment and other materials.
After the equipment is ready, arrange logistics to ensure the equipment arrives at the site on time.
5. Installation and Commissioning:
Our installation team goes to the customer’s site to install and commission the air conditioning equipment.
Ensure installation quality and normal operation of the equipment.
6. Training and Delivery:
We will provide training to customers on how to operate and maintain the air conditioning equipment.
Ensure that customers can proficiently operate and manage the equipment.
7. After-sales Service:
We will provide continuous after-sales service and technical support to ensure smooth operation for customers.
Regularly perform equipment maintenance and upkeep to extend the equipment’s service life.
In summary, our process for working together starts with understanding your needs and progresses through solution development, quotation, and contract signing. From there, we handle equipment procurement, installation, training, and after-sales service, ensuring your comfort and satisfaction throughout the process.
